Code Of Practice.

A Code of practice has been drawn up by the Retail Motor Industry Federation in consultation with the Office of Fair Trading in order to ensure satisfactory repairs to vehicles at a realistic cost to the customer. Many of the provisions of the code are a re-statement of practices which have been observed by most RMI members for many years; they include information on how customers complaints should be delt with, details of the way in which the RMI can assist in conciliation, and facilities for simple and effective arbitration.