The Computerised estimate is prepared and either
faxed or electronically sent to you or your insurance
company.
If one of our current work providers is involved
we may be able to send digital pictures to accompany
the quote, to speed the inspection process up.
The estimate/images will be inspected by your insurer
and authorisation sent by e-mail to us. If images
are unavailable or there is any uncertainty involved
an incident assessor may be asked to view your vehicle
at our premises.
Once full authorisation is received, the parts will
be ordered for your vehicle.
Once we receive all the parts, reception will contact
you in order to book your vehicle in at a convenient
date.
Once your vehicle is on site, repairs will commence
within 24 hours.
Your vehicle will then move through all departments
step by step, with the quality being monitored between
each stage of repairs.
The final process will be your vehicle being cleaned,
all lights & levels being checked, and our quality
controller signing your vehicle off.
Reception will contact you to arrange the return
of your vehicle.